Listening isn’t just about hearing what the other person is saying, it’s about understanding and interpreting their words accurately, so you can if needed, represent them in a written or spoken piece.
Listening skills are a vital part of good communication. If you have good communication skills, you can start to improve relationships in the workplace as well as in society. Also, you will be able to make decisions more effectively and reach a quicker agreement with others. The person who is speaking will feel appreciated and understood.
My top seven reasons why listening skills are essential:
- Reduces misunderstandings – poor communication comes from poor listening.
- Builds empathy – being aware of facial expressions, or body positions, can give you a deeper understanding. Do they trust you; do they feel heard – are they in a hurry for example. How can you show your empathy?
- Poor listening can limit judgement – give your full attention and you will avoid those sticky situations where you might for example misinterpret.
- It increases your productivity – hearing right, understanding correctly and you can deliver the right words first time around.
- It makes you a better leader or mentor. You become trusted.
- Good feedback – you can only do this well if you are listening, the speaker will feel that you are understanding and actively listening, by giving those verbal and non-verbal cues. Write down what they are saying, don’t be afraid to clarify.
- It helps build relationships – both business and personal. We all remember that person who listened, understood and did a great job.
Lastly, I’d like to tell you my story about listening, it was about eight or so years ago, when I was having an ultrasound to locate a tumour in my breast, I had stage 3 cancer. It was in the first few weeks following diagnosis and it was as you can imagine, a stressful and emotionally charged time. The radiologist that day was one of the finest listeners I’ve ever met, he was Persian, and I’ll come to this more in a second. He not only heard what I was saying, but he also saw me, and in a few moments, having asked about and understood my passion for geography and world cultures, he was able to communicate to and interpret my fears. He did this by telling me something that cleverly weaved my articulated pain, emotions and also my interests, but skilfully added something of himself, to reach what he had seen in my face; he told me the following – that the word algebra is from the Arabic word, al-jabr, meaning ‘the reunion of broken parts’. In that moment, I knew he had entirely listened.

So, when you listen to someone’s story, look at them and hear more than just their words, hear and feel what is behind their needs and passions. Only then can you bring them to life.
Contact me at: writeupmystreet@btinternet.com



